People

Vaughan oversees our field service technicians who maintain, repair, and service buses and coaches to maximise uptime for our customers. Vaughan’s extensive experience in the bus and coach industry combined with his passion for these vehicles ensures the smooth management and exceptional aftersales service our customers expect.

With over 20 years of commercial vehicle technical experience across many different vehicle types, Dave has spent the past 12 years at Pelican. He has specialist expertise in both CATL and Yutong and has huge experience with electric commercial vehicles. Dave brings a strong commitment to delivering the highest standards in electric truck technical support.

James has been with Pelican for 26 years and started as an apprentice. Highlights of his career include being the first engineer responsible for Yutong coaches in the UK and overseeing the introduction of the first Yutong electric bus to the UK market in 2016. He is currently our fleet engineer and also oversees our customer product training.

Richard joins Pelican Bus + Coach as Regional Service Manager for the South, bringing decades of engineering and leadership experience. He began his career as an apprentice with the Royal Electrical and Mechanical Engineers, going onto complete a fully military career and finishing as a commissioned officer at the rank of Captain. After leaving the Army, Richard joined First Bus in 2006, holding a number of senior engineering roles and progressing to Engineering Director for First West of England and later First Wales & West. More recently, Richard has supported the introduction and testing of Yutong vehicles in the UK, further strengthening Pelican’s aftersales expertise.

Kenny brings over 40 years of experience in the bus and coach industry, with more than 30 of those in management. He began his career as a bus mechanic with the nationalised operator, Lowland Scottish and continued through its transition into First Bus, where he spent 18 years and ultimately became Area Engineering Manager. Kenny then joined Optare as Customer Service Manager, initially with responsibility for Scotland and the North of England and eventually extending worldwide. During his 19 years with the company, he progressed to Senior Customer Service Manager and ultimately Head of Field Service. Kenny brings extensive aftermarket expertise and many years of working with customers and fleet operators and enjoys the challenges this presents.

With over 30 years of experience in the bus and coach aftermarket industry, Chris brings a wealth of knowledge, professionalism, and dedication to every project. As Head of Aftermarket Parts, he has built a career on delivering reliable solutions and fostering strong relationships across the sector. Self‑driven and highly motivated, Chris combines technical expertise with a genuine passion for helping businesses keep their fleets running smoothly. His commitment to excellence ensures that customers receive not only the right parts, but also the confidence that comes from working with someone who truly understands the industry inside and out. Away from work, Chris takes pride in staying curious and constantly learning – qualities that underpin his passion for the aftermarket and his focus on customer excellence.