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About our Aftersales

Pelican aftersales care is exemplary, allowing you to speak directly with a member of our dedicated team – there are no 0800 numbers in our business. Our aftersales care is tailored to each individual client, whether a customer requires us to be there early or has no capacity to store any parts.  

From day one, the service has been phenomenal, from the time of a call to Pelican until completion is effortless. The staff on the other end of the phone are always happy and can’t do enough to help. When we call for parts again the team are more than happy to assist us with what we need, and parts are always delivered without any issue…

David Pope, Director

Mainline Coaches

In over 25 years of operation, the industry leading support and aftercare we receive from Pelican is the best we have ever experienced. This has been a major factor in our decision to purchase Yutong buses and coaches since we took our first vehicle in 2015

Mark Drury, Managing Director

Passenger Plus

…When we have had a breakdown and need help, Pelican and their team are there to help no matter what. One key thing that pleases me is when we have had an issue with a vehicle, and it’s been resolved we always receive a follow up call asking if everything is ok and if we need any more help. This is something that a lot of companies no longer do but Pelican Yutong give it that extra personal touch. I would recommend Pelican Yutong to any coach operator.

David Pope, Director

Mainline Coaches