Reasons to Join

Fleet Operations Management

• Manage the day-to-day operation of the fleet service team.
• Lead and support the Fleet Administrator and Service Controller to ensure efficient workflow management.
• Ensure all fleet customer requirements are handled in accordance with manufacturer standards, service level agreements, and company processes.
• Monitor operational performance and implement improvements to enhance service delivery and customer satisfaction.

Service Planning and Coordination

• Oversee the scheduling and allocation of FSE’s for fleet repairs and warranty work.
• Ensure service bookings are planned effectively to minimise vehicle downtime.
• Coordinate with customers/RSM’s to prioritise urgent fleet repairs and vehicle-off-road situations.
• Monitor work-in-progress and ensure timely completion of repairs.

Warranty Management

• Oversee warranty administration activities to ensure claims are passed to the admin team to claim within manufacturer timeframes.
• Ensure warranty repairs are authorised, completed, and processed in accordance with manufacturer policies.
• Review warranty claim performance with the Service admin manager and address any issues affecting claim acceptance or recovery.
• Work with the RSMs for complex warranty cases and manufacturer queries.

Parts Coordination

• Work closely with the Parts Department to ensure required parts are identified, ordered, and available ahead of scheduled repairs.
• Monitor parts availability and proactively manage supply issues that could affect repair completion for fleet customers.
• Oversee special orders and urgent requirements to minimise customer disruption.

Customer and Fleet Account Support

• Maintain strong relationships with fleet operators and support the RSM’s.
• Provide regular updates regarding vehicle status, repair progress, and estimated completion times.
• Resolve customer concerns and service-related escalations professionally and promptly.
• Ensure agreed service level commitments are consistently achieved.
• Monitor loss of use claims and associated record keeping.

Team Leadership

• Manage, coach, and develop the Fleet Administrator and Service Controller.
• Set clear objectives and monitor team performance.
• Promote a culture of accountability, customer focus, and continuous improvement.
• Support training and development initiatives to maintain operational excellence.

Compliance and Reporting

• Ensure compliance with manufacturer warranty standards, company policies, and health and safety requirements.
• Produce and analyse operational reports relating to fleet activity, vehicle downtime, FSE utilisation, warranty performance, and customer satisfaction.
• Identify trends and opportunities to improve efficiency and service outcomes.